Privacy and Cookie Policy

This Privacy Policy was last modified and is effective as of 24 September 2021.

This Policy applies to collection of your personal data, as well as to the use of "cookie" files and similar technologies on the deepsolver.com website and on its mobile version (the “Website”). The Website is operated by Deepsolver sp. z o.o. with its registered office in Warsaw, ul. Chmielna 28B/2 00-020 Warsaw, tax identification number: 525-28-22-945, registration number (KRS): 0000841313 ("Deepsolver", “We” or “Our”).

Deepsolver and your personal data

Deepsolver is the controller of your personal data and takes appropriate steps to ensure legality, integrity and security of all the activities which involve processing of your personal data.

By your continued use of our services following the posting of this Privacy Policy (as applicable), you agree to this Privacy Policy. This is our entire and exclusive Privacy Policy and it supersedes any earlier version. This Privacy Policy forms part of and should be read in conjunction with our Terms of Service and any additional applicable terms on our Services.

For important reasons, we may periodically be required to make changes to our Privacy Policy (for example if we substantially change the way our services or the Website functions, or following legislative changes). We will notify you of these changes by e-mail and by posting the modified Privacy Policy on the Website. In the event that we intend to use your personal data in a manner materially different from that stated at the time of collection, we will notify you by e-mail and/or by posting a notice once you log onto your account. You may determine when this Privacy Policy was last updated by referring to the date found at the top of the first page of this Privacy Policy.

What data we process

In the course of your use of our services, we collect the following personal data:

• Registration data: your e-mail address and password, first name, last name and credit card details. We process this information in order to create and manage your account with us, to contact you as well as to enable payment for our services. We only use payment information, such as credit card numbers, as necessary for completing a particular transaction or providing a service and to prevent fraud or abuse of our services. Provision of registration data is mandatory – otherwise, we will not be able to provide our services to you.
• Legal basis of processing: processing of your registration data is necessary for the purpose of concluding and performing the contract with you and to process your payments (i.e. for the purpose of creation of your user account with us and providing Deepsolver services to you).

Your profile data and data collected through your use of ourservices: Your profile data and data collected through your use of our services: when you use our services, we collect information about your interaction with our platform and your use of Deepsolver services (how often you use our services, what materials you choose to watch, which functionalities you were interested in). We collect such data in order to: (i) tailor our services to your needs, (ii) to enhance our relationship with you (iii) to help deliver first-rate experience through improving our services, customizing the content and advertising materials (iv) compiling aggregate data for internal and external business purposes (v) conducting research.

By doing that, we may profile your personal data, which means that we may use the data we collect to adjust the services we provide to meet your needs (e.g. to display more tailored advertisements). In such cases, we do not use your personal data in a way that would result in automated decision-making that could affect your legal rights, produce legal effects or otherwise similarly affect you (i.e. we do not use algorithms to make decisions which would have an impact on your individual legal rights or significantly affect your legal status or rights under the agreement between us). Provision of such data is in principle voluntary, but if you choose not to provide such data, we will not be able to tailor the services and marketing materials to your needs.

• Legal basis of processing: (i) performance of the contract with you, for the purpose of tailoring services to your needs; (ii) our legitimate interest in direct marketing of our services and services of our business partners, as displayed on the Website, in order to process your data for the purpose of customizing advertisements.
• Marketing. We also process your data for general marketing purposes, i.e. sending you marketing e-mails, provided that you did not opt out from such forms of communication and/or we obtained your consent for marketing communication. In processing your data for this purpose, we pursue our legitimate interest in direct marketing of our own services, which constitutes the legal basis for processing of your data. Provision of your personal data is voluntary, but if you don’t provide us with your e-mail address, we will not be able to reach out to you.
• Legal basis of processing: our legitimate interest in direct marketing of our services.

Your rights

• You have the right to object to the processing of your data by us, when it is based on legitimate interest (in particular when processed for marketing purposes). If you choose to object to the processing based on legitimate interest, and no obligation to process your data exists on our side, we will stop the processing immediately.
• In the event that we process your personal data based on consent, you have the right to withdraw the consent at any time, which will not impact legality of the processing conducted prior to its withdrawal.
• You also have the right to request that we correct or delete your data, in the event that you find out that certain information about you is incorrect or outdated or if you are of the opinion that we do not have a legal basis for processing your data any more.
• If you file a request that we stop processing your data and delete it, we will do so unless there exists an important overriding legal interest (e.g. defense of claims or existence of a legal obligation to retain the data, for example for accounting or tax purposes) which will entitle us to keep your personal data for a longer period. You also have the right of access to your data, to request a copy of data that we process about you, as well as the right to data portability and to restriction of processing.
• We process your personal data only for as long as necessary for the purposes, for which it was collected. In establishing the appropriate retention period for your personal data, we take into account, among others, the following criteria: (i) whether you express continuous interest in our services, (ii) whether you still have an account with us and if you use it, (iii) whether there are specific legal obligations to retain your data (e.g. for accounting and tax purposes).
• We entrust the processing of your personal data to entities, which act on our behalf and solely based on our instructions (data processors). In particular we use data processors, whom we select carefully, to store your data on secure servers , provide mailing services and other support services. Appropriate safeguards are applied, in particular we take care to appoint only trusted and verified processors and we sign GDPR-compliant data processing agreements with them. In the event that we transfer your personal data outside the EU, we apply appropriate measures to ensure security of your date – we rely on Standard Contractual Clauses or select Privacy Shield certified entities in case the transfer is made to the USA.
• We share your personal data with payment service providers for the purpose of processing your payments. The transfer is made based on our legitimate interest and because it is necessary for the performance of contract with you. We also entrust the processing of your personal data to Stripe Inc. with its registered seat in San Francisco, who acts as a data processor facilitating processing of digital transactions and will therefore have access to transaction and customer data.
• We may also be obliged to share your personal data with competent authorities (in particular the police or prosecution service), if they approach us with such a request, provided that there exists an appropriate legal basis for making your personal data available to them (e.g. a court order).
• If you have any questions with regard to the processing of your data by us or if you wish to exercise your rights, you can contact us at contact@deepsolver.com. You also have the right to file a complaint with data protection supervisory authority.

Our use of cookies and similar technologies

• In order to improve the operation of our site, we use cookies, web beacons, device fingerprinting and similar technologies. We also make use of Google Analytics tools.
• Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user’s device. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. The following types of cookies are used on the Website:
  • Persistent cookies - these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
  • Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
  • Strictly necessary cookies - These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required. These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
  • Performance cookies - These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device. These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.
  • Functionality cookies - These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device. These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
  • Targeting or advertising cookies - These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organization.
• Web beacons (also known as pixel tags) are transparent image files used to monitor your journey around and interact with the Website and its content.
• Device fingerprinting is a technology which allows us to collect information about your device (what browser or operating system you use, plug-ins,time zone, other settings). We use this information to identify you and to ensure security of our website
• Google Analytics is a tool we use in order to calculate visits to our website, check which functionalities of our website are used most and improve the operation of the Website. If you wish to learn more about Google Analytics tools and your privacy, please visit the following site: https://support.google.com/analytics/answer/6004245?hl=en. You can also opt out from Google Analytics by installing a browser add-on available here: https://tools.google.com/dlpage/gaoptout?hl=en-GB.
• Cookies and similar technologies are used for statistical purposes, to adapt the website content, performance and structure to users’ individual preferences, to provide users with advertising content adapted to their preferences. Cookies and web beacons for ads targeting purposes can be linked to other online services, such as Facebook. Please note that cookies may collect personal information to enhance the site's functionality. Such data is stored in encrypted form and the access to them is limited. Cookies that are used by the third parties via the Website, including in particular the users of the website, are subject to their own privacy policy.
• Handling and use of "cookies" and similar technologies is allowed automatically. However, these settings can be changed at any time. For details on how cookies are handled and used, see the settings of your web browser. You can learn more about cookies and similar technologies and check how to disable them for the browser you use by visiting the following website: http://www.allaboutcookies.org.